Refund Policy
At JJ Anchors, customer satisfaction is a priority. We understand that there may be situations where a refund is necessary, and we strive to make this process as smooth as possible for qualified items. Below are the terms and conditions governing our refund policy:
Eligibility for Refunds
Refunds are only applicable to items that meet the following criteria:
• The item must be reported as defective or faulty within 72 hours of receiving the product.
• The issue must involve material defects or production faults.
• The item must be returned in its original, unused condition to JJ Anchors for inspection.
Inspection and Approval Process
• After you report the issue, the item should be shipped back to JJ Anchors for inspection.
• Once we receive the item, we will carefully inspect it. If the item qualifies for a refund based on material defects or production faults, we will initiate the refund process within 3 working days of verification.
• Items that show signs of use, damage, or tampering will not be eligible for a refund.
Refund Method
• Refunds will be processed via the same payment method used for the original transaction.
• Please note that bank charges or service charges imposed by the payment gateway or banks are non-refundable. Therefore, only the amount received by JJ Anchors, after the deduction of these charges, will be refunded.
• Additionally, when a refund is processed, payment gateways may deduct additional service charges, which will further reduce the final refund amount. We advise clients to be aware that the refunded amount may be less than the original amount due to these processing fees.
Timeline for Refunds
• Once the returned item is approved for refund after inspection, the refund will be processed within 3 working days. Please note that depending on your payment provider, it may take a few more days for the funds to be reflected in your account.
If you have any questions about our refund policy or need assistance, feel free to reach out to us at info@jjanchors.com