Warranty, Repairs and Returns
In the past few months, we have worked hard to create the highest quality of handmade jewelry for our customers. Our quality is among the very highest in the industry and we are now offer 1 YEAR WARRANTY on all items purchased on or after January 1, 2019 at www.jjanchors.com. The warranty covers material defects and production faults reported within 72 hours from your date the piece was received. JJ Anchors will replace the product free of charge.
REPAIRS AND RE-SIZING
Our goal is to make sure you are completely satisfied with your bracelet. We will repair/re-size your JJ ANCHORS piece within this one-year international warranty period for FREE. If a repair (excluding re-sizing) is not possible or the repair deemed too expensive, we will exchange the piece against any piece of equal value free of charge. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, plating issues, wear parts such as leather straps and cords, discoloration of beads, abuse or if the piece is damaged, for example during an accident and issues with metal accents especially the 24 karat golds. Twenty Four Karat golds are considered pure and has 999.9% gold concentration making it the softest gold available. Please note the Care Guide and Sizing Guide for JJ ANCHORS piece.
The guarantee of repair covers the following:
- Broken cords or elastic strings
- Cracked beads caused by the age of the stone
- Damaged lock or closure
Also, re-cleansing and re-blessing is needed after the repair/re-sizing is done. This process is done by Buddhist Monks and a Php 150 pesos will be collected either via LBC COD or through our payment channels. Repairs/re-sizing and entire cleansing and re-blessing process will take 5-7 days (transit time not included). This guarantee does not replace or limit legal warranties in accordance with the valid laws of the respective country.
You can send the defective piece back to our production site by post or any courier services available using this details:
JJ Anchors Design Lab.
B2 L20C E. Cojuangco St.,
BF Resort, Las Piñas City, Metro Manila
PLEASE INCLUDE A WRITTEN NOTE INSIDE THE BOX AS TO WHAT CHANGES IN SIZE YOU WANT OR HOW MANY BEADS WILL BE REMOVED. Please do not forget the return address along with the name and contact number.
For your own security, we would like to point out that defective piece should be returned to us as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport. The SHIPPING COST "TO" AND "FROM" US IS SHOULDERED BY BRACELET OWNER. Incorrect purchase of product including wrong selection of wrist size is not covered by this warranty.